You will be responsible for :

Your main goal is to boost our sales by reaching out to existing customers as well as potential customers. As a CRM, you are responsible for handling sales over the phone entirely. You are also responsible for solving questions in regard to the product or service provided by the company.

In addition to this, you should collect desired information from the clients and maintain healthy relations with them. You are required to understand the customer’s requirements and demands and close the sales deal efficiently. You are also required to write down important information provided by the customer and follow up with them on a regular basis.

As an ideal candidate, you should be an excellent communicator with convincing abilities. Great report-writing skills, amazing negotiation skills, and phenomenal telephone etiquette are essential for this position.

• Answering phones and explaining the product and services offered by the company.
• Contacting existing customers as well as prospective customers using scripts.
• Asking questions to the customer and understanding their specifications.
• Resolving queries and issues related to the products and services.
• Suggesting solutions based on customers’ needs and requirements.

The Profile

• Must have knowledge of Web Development, eCommerce and IT
• Work experience as a telecaller or a similar role in the Sales Department.
• Great interpersonal skills.
• Exceptional oral and written communication skills.
• Strong organizational skills.